Returns & Exchanges
At Bibigo, we strive to deliver the authentic taste of Korea to your doorstep; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim for any order discrepancies.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Evidence
Attach clear photos of the damaged packaging or the defective product to help our quality control team assessment.
Verification
Our team will review your request within 48 hours to determine eligibility for a refund or a complimentary replacement.
Resolution
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing