Frequently Asked Questions
Everything you need to know about Bibigo products and services
How are your frozen products shipped to ensure freshness?
We use specialized cold-chain packaging including insulated liners and dry ice to ensure your items remain frozen or chilled at the optimal temperature throughout the delivery process.
Are Bibigo products suitable for vegetarians or vegans?
While many of our traditional products contain meat, we offer a dedicated range of plant-based mandu and vegetable-focused sides. Please check the specific ingredient list on the product page for dietary certifications.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer support within 24 hours for a refund or replacement.
Do your products contain MSG?
At Bibigo, we prioritize authentic flavors. Many of our retail products are crafted without added MSG, though we recommend reviewing the nutritional label of each individual item for specific ingredient details.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. To maintain food safety, we use expedited shipping methods that usually deliver within 24 to 48 hours once the package leaves our warehouse.
Where can I find cooking instructions for my Mandu or meal kits?
Detailed cooking instructions for pan-frying, steaming, or microwaving are printed on the back of every product package and are also available on the specific product description pages on our website.